Frequently Asked Questions




A telephone consultation is a risk assessment completed over the phone with one of our specialist travel health nurses. They will create a Travel Health Plan for you showing any vaccines or anti malarial tablets that may be recommended for your trip and if there are any recommendations, our specialist travel health nurse will book a follow-up appointment at your chosen Travel Clinic.

A clinic consultation is a risk assessment, completed face to face with one of our specialist travel health nurses in a MASTA Travel Clinic convenient for you.

Yes. Our nurses need to complete a risk assessment with you, so that we can ensure we are ok to go ahead with your vaccinations. It will also give you the opportunity to ask any questions you may have about the vaccinations/malaria tablet recommendations.

Our nurse can book your pharmacy appointment from the day after your phone consultation depending on the availability of your chosen pharmacy.

You can, however, if you have attended a face to face clinic and wish to switch to a pharmacy clinic, you must complete a telephone consultation first.

For family/group bookings, we recommend you register each individual family/group member and then call MASTA to book your appointments. Please note, each traveller will need their own consultation.

At a face to face clinic, we provide the vaccinations in the first appointment. In a pharmacy partnership, your initial appointment will be a phone consultation with the nurse; if vaccines/antimalarials are recommended, our nurse will book an appointment for you at a pharmacy clinic.

No. MASTA are a private vaccination service, all our vaccinations and/or antimalarials are chargeable.

Yes. You can contact MASTA on the email address below or call us on the telephone number provided on your Travel Health Plan email, and one of our nurses will speak to you regarding the changes you wish to make.

Children aged 5 to 15 years must have a parent/guardian present who is able to complete the consultation on the childs behalf.
For ages 16 and above, our nurse must speak directly to the person that is travelling. We cannot complete a consultation with a third party.
Those who are unable to complete a telephone consultation will be advised to visit a MASTA Travel Clinic for a face to face consultation. This includes those who are hearing impaired, those who do not understand English well enough to communicate with an English speaking nurse over the telephone and/or those who are outside of the UK.

No, the vaccines are priced as on our price list. This is available by clicking "Pricing" at the top of the page.