Careers at MASTA

  • Customer Service Team Leader- Leeds
    Publish Date: 16-Jun-2017 11:44


    MASTA is the UK’s leading independent service provider in the travel health field offering a range of unique products and services to customers. We have an exciting opportunity for a Customer Service Team Leader


    Based at our Head office in the heart of Leeds City Centre this role will directly report into the Contact Centre Manager and you will be responsible for:

    • Ensure incoming telephone calls are answered and responded to in a timely and professional manner

    • To provide MASTA Travel Clinic appointment bookings to travellersusing our bespoke online system with a focus on increasing footfall in to MASTA clinics.

    • Support the MASTA travel clinic network nurses in contacting customers to rearrange appointments due to nurse absence. Maximise retention.

    • Manage and support team members through personal development

    • Take appropriate actions to maximise utilisation.

    • Work closely with IT support and marketing to ensure telephone system is operating effectively

    • To investigate and respond to customer complaints in line with MASTA policy

    • Any other duty as required by management commensurate with the post

  • Business Development Manager (MASTA partner clinics)
    Publish Date: 12-Jun-2017 16:21

    Salary: Neg: Company Car; Laptop; Mobile phone. UK travel. One day per week in Leeds Head office

    To manage the MASTA partner clinics business: Worth £1.5m per annum.

    The purpose of this role is to maintain and grow this sector through account management and business development you will need to be able to identify and develop new business opportunities in line with the MASTA strategy, you will understand the company’s goals; the market conditions and play a fundamental part in growing and retaining existing accounts by presenting solutions and services tailored to individual client requirements


    You will also pay a key role in developing the pipeline of new business coming into the company and work with the team to develop proposals that meet the client needs and objectives. You will also work in collaboration with the marketing team and other managers in order to increase sales opportunities and maximize revenues for the business

  • Travel Health Clinic Nurses - F/T, P/T and Bank shifts - Locations across UK
    Publish Date: 12-Jun-2017 10:24

    The job holder will be responsible for

    • Providing travel health clinic services within the scope of the MASTA Standard Operating Procedures (SOP's).
    • Providing risk assessment, advice, administering vaccinations, malaria prophylaxis and other travel related medicines within the framework of MASTA Patient Group Directions. Managing CQC requirements
    • Utilising MASTA's e-clinic software to provide up to date information and maintain accurate customer records.
    • Ensuring good communication within the clinical team and a safe environment for the delivery of clinical services in MASTA's.

  • Telephone Consultation Nurse (Travel Health)- Leeds
    Publish Date: 12-Jun-2017 10:19

    MASTA is the UK’s leading independent service provider in the growing field of travel health and as part of our on-going expansion, we have a unique opportunity available.

    The role of a Telephone Consultation Nurse is key for MASTA. Our nurses use specialist clinical judgment, to provide preventative, lifesaving advice in a modern and flexible environment. Whilst  a degree of travel health experience is preferred, comprehensive training is provided for the right candidate.


    “Travel health is such a positive aspect of nursing and it is constantly evolving. For the majority of the time I’m speaking with people who are looking forward to going away so it’s great to learn about their travel plans and rewarding to provide advice from a health promotion point of view.  I had no previous experience in travel health before arriving at MASTA so it has been quite a challenge, but the training I received was comprehensive. The team are friendly, welcoming and universally supportive;  I’m thrilled that I joined the team and wouldn’t want to be anywhere else”Claire Fleming, Tele-consult Nurse.